The C.H.E.S.S.* Program by Kimberly-Clark Professional*

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Get Your Building to a Winning Position with Your Restroom

Being a Building Manager is a tough and sometimes thankless job. There are so many tasks to juggle on a daily basis, and emergencies that need your urgent attention often come up out of the blue. It’s your job to ensure that your building runs like a well-oiled machine, no matter what. One of the best indications that you’re doing a good job is when your tenant doesn’t have any complaints.
One of the areas that tenants grumble about the most is the restroom, and it is an ongoing challenge for you to keep them pristine.1 We believe that managing your building’s restroom requires a longer-term strategy. Read on to find out how the C.H.E.S.S.* Program from Kimberly-Clark Professional* (Cleanliness, Hygiene, Efficiency, Sustainability and Satisfaction) can help you deal with optimizing the management of your restroom areas. This not only helps you move your building to a winning position in the most cost- and time-efficient way possible, importantly it lets you focus your time and budget on more pressing matters.
Just How Important Is the Restroom?
Some believe that the restroom is where you handle your business and make a quick exit. But, for many others, the restroom is so much more than that. In fact:2
-65% of employees say “the condition of the restroom is a reflection of how much my company cares.” 
-19–55% of office workers say they “sometimes go to the restroom for a break from work” because 73% of workers feel they are expected to be ‘always on’ which increases stress levels.
-20% of office workers are frustrated with the restroom, but very few ever complain. So even though you may not be receiving official complaints from your tenants, you can be sure they aren’t all satisfied with the state of your restrooms.
Identifying Key Challenge Areas in the Restroom
Most Building Managers are surprised to learn that the office restroom is more important to tenants than they realized and recognizing the importance is a great first step. The next step is figuring out the specific challenge areas that you need to solve in order to place your building’s standards above the rest. Here are a few we see reasonably often as we partner with our customers:
1.Meeting tenant expectations
Office workers visit the restroom 3 to 5 times per day, which provides ample opportunities to make an impression.Unfortunately, if the restroom is not well maintained, the impression may not be a good one — and can impact the overall impression of the building quality. 
“The washroom can make or break an account. It tells a story about how the whole building is run. A bad washroom suggests there are other cracks in the facility management to be uncovered.”
- BOMA focus group FM
2.Time management

Because of time constraints and the sheer volume of tasks that have to be completed on a daily basis, Building Managers are often focused on immediate problems rather than long-term strategy, making solutions reactive, not proactive.4

3.Getting results while keeping within budget
The costs of contract cleaning labor, consumables and the hidden cost of complaints continue to rise while the budgets remain the same or even decrease. Failure to understand your tenant’s dissatisfaction and action on their complaints run the risk of you losing current and future tenants in your building. You have to find a viable solution for your restroom issues that don’t bust your building budget.

Tackling these issues can seem like a daunting task, but don’t worry. We are here to help.

What is The C.H.E.S.S.* Program and How Can it Help?
The Program enables you to find the opportunities that exist within your building; perhaps where you least expect to find them – in the restroom. Using the C.H.E.S.S.* program, you’ll be able to identify areas of opportunity and measure the standard of your restroom in terms of Cleanliness, Hygiene, Efficiency, Sustainability and Satisfaction to make the decision to do something different. Book a consultation with a Kimberly-Clark Professional* representative here.


One of the first few things people notice when they step into a restroom is cleanliness – in terms of both sight and smell.5 Find out how your restroom stacks up based on odors, blockages, and overall appearance.


Learn more about sanitation, preventing cross-contamination and providing your tenants with amenities that give them a pleasant restroom experience.


What’s the total cost of your restroom products and how can you reduce cleaning labor hours? Discover how to save time and be financially efficient.


Do your part for the environment! Get tips on reducing waste and how our products help save resources both for you and the environment.


Just what exactly do your tenants think of the restrooms in your building? Find out how a pristine restroom can get you greater client satisfaction and potentially increase revenue opportunities.6 The C.H.E.S.S.* Program not only helps you see how your restroom stacks up against optimal standards, you can also quickly identify specific areas for improvement.

You can book a FREE consultation with a Kimberly-Clark Professional* representative after taking the online C.H.E.S.S.* assessment. Get effective, comprehensive solutions that help your restrooms move your building to a winning position, as well as free up your time and budget for other important matters.
Start the journey to better restrooms. Take the online C.H.E.S.S.* Test or contact your C.H.E.S.S.* team to book a consultation.


1. Challenger Omnibus Topline Report, Slide 8
2. KCP Challenger Omnibus
3. Challenger Omnibus Global Key Findings, Slide 3.
4. KCP Washroom Needs Assessment, October 2013, slide 8
6. Kimberly-Clark Professional* Challenger Omnibus Survey - US. April, 2014


Start your journey to better restrooms. Please complete the form below and a Kimberly-Clark Professional* C.H.E.S.S.* Program Specialist will contact you.

Thanks for your interest, one of our Kimberly-Clark Professional Representatives will be in touch soon.