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How to Support Happier, Healthier Tenants

Research shows that around 30% of complaints originate from dissatisfaction with the restroom.1

As a Building Manager, tenants are your best assets so it only makes sense to take good care of them. One way to ensure tenant satisfaction is to provide smarter, more sustainable office hand hygiene solutions. While air dryers can eventually get your hands dry, they may not be the most hygienic. Using a paper towel is a hygienic, sustainable and cost-effective way to practice safe hand drying, leading to happier tenants.

The Disgusting Truth
Because 95% of adults don’t wash their hands long enough to remove bacteria and viruses, they can remain on hands after washing.  So where do those remaining bacteria and viruses go when using a jet air dryer?  They blow off, in water droplets, and can travel as far as 6-1/2 feet. And those aerosolized bacteria can linger in the air for up to 15 minutes. In fact, jet air dryers can increase the germ count on fingers by up to 42%. We think these are facts that people should know before investing in them for their businesses, or using them personally.

The Case for Hand Towels
•Towels can scrape off germs than remain after washing: Single-use towels reduce bacteria on hands, removing up to 77% of the bacteria that remains after washing.
•Towels may increase hand hygiene compliance: According to the Mayo Clinic Proceedings review paper, “…given the strong preference for using paper towels, hand hygiene adherence would possibly decrease if paper towels are not available in washrooms.”1
•People prefer towels!  An observational study during ISSA/Interclean in Amsterdam in 2016 revealed that 90% of people showed a behavioral preference for paper towels over jet air dryers in the washroom.  Faced with a choice of drying methods, 90% of men and 91% of women chose paper towels over jet air dryers.
•Ironically, in a study funded by Dyson, the use of paper towels consistently out-performed all the other drying techniques, especially with regard to bacteria left on the palms and fingertips.2
•Jet air dryers can harbor bacteria on their surfaces and in their airstreams, which could lead to cross-contamination. The bacteria could be carried in the airstream and deposited on wet hands. In contrast, Scott® Hand Towels are personal, preferred and hygienic.
1Huang C, Ma W, Stack S, “The Hygienic Efficacy of Different Hand-Drying Methods: A Review of the Evidence,” Mayo Clin Proc, 2012; 87(8): 791-798.
2Snelling AM, Saville T, Stevens D, Beggs CB, “Comparative evaluation of the hygienic efficacy of an ultra-rapid hand dryer vs conventional warm air hand dryers,” Journal of Applied Microbiology, 2010; 110: 19-26.   


While hand towels are highly effective, here’s a question often asked—how do you use handtowels while remaining environmentally friendly?

At Kimberly-Clark Professional*, we strive to design products that reduce environmental impact across the entire product lifecycle.  Our Scott® Hand Towels are designed with these principles in mind. For example:

•The majority of Scott® and Kleenex® Hand towels are FSC and ECOLOGO certified and meet the EPA standards for minimum post-consumer waste content.
•The Forest Stewardship Council® (FSC) is an international, non-governmental organization dedicated to promoting responsible management of the world’s forests. FSC prohibits deforestation, including conversion of natural forests to plantations. It also protects rare old growth, High Conservation Values, and Rare, Threatened and Endangered species.
•ECOLOGO Certifications are multi-attribute environmental certifications that indicate a product has undergone rigorous scientific testing, exhaustive auditing, or both, to demonstrate compliance with stringent environmental performance standards. To earn the ECOLOGO mark, products must demonstrate significantly reduced environmental impact including energy reduction, materials, energy, manufacturing and operations, health, and environment.
•In fact, Kimberly-Clark Professional* currently holds the largest portfolio of FSC certified towel and tissue products in North America, with nearly 97 percent of its towel and tissue codes carrying this certification.
•Kimberly-Clark North America mills diverted over 95% of manufacturing waste from landfills in 2016.
•Many Scott® and Kleenex® Hand Towels are made with UCTAD technology, a process that uses up to 17 percent less fiber, and contain ABSORBENCY POCKETS*.  This enables people to use fewer towels and that means less waste.
•Only Kimberly-Clark Professional* has used the ASTM D6868-11 standard to certify that all of our entire hand towel portfolio is compostable so customers don’t send used hand towels to the landfill. 

In addition, Kimberly-Clark Professional* is leading the way in new products containing non-tree fiber. At Kimberly-Clark Professional*, we provide product solutions that deliver high performance and reduce environmental impact.

Find out how to improve your office building’s sustainability goals by taking the online C.H.E.S.S.* Test and we can then send a Kimberly-Clark Professional* Program Specialist to your building for a FREE consultation.


1. Ibisworld Industy Report N7311 Commercial Cleaning Services in Australia, August 2013
2. University of Westminster, Nov 2008 — a comparative study of different hand drying methods
3. Consumer Insights Mall Study, 2012 — users’ preference in hand drying systems
4. By germs, we are referring to bacteria
5. Paper Hand Towels vs Jet Air Dryers an observation study UK & France. Redshift Research for Kimberly-Clark Professional*. December 2014

Start your journey to better restrooms. Please complete the form below and a Kimberly-Clark Professional* C.H.E.S.S.* Program Specialist will contact you.

Thanks for your interest, one of our Kimberly-Clark Professional Representatives will be in touch soon.